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Blogs by Kevin Morrison

August 30, 2017

The Grand Canyon is an extraordinary place, but it is one of those wonders you have to witness in person. You can see pictures and videos of it or selfies of your friends standing on the rim, but you don’t get a full appreciation for its incredible beauty until you see it for yourself.

For those of us who have been in the banking industry over the last several years, the omnichannel customer experience is like that. Our peers talk about it, and we see endless presentations on the beauty of it. Unfortunately, I had yet to experience it … until yesterday.

Kevin Morrison is a senior analyst on the Retail Banking & Payments team. He has been in the payments/retail banking industry for over 20 years with a variety of roles at First Data, H&R Block Bank, US Bank, and First National Bank of Omaha. Focused primarily on product development and innovation, Kevin has helped develop and launch key payment products in the market today, and over the last few years he has been focused on the fintech space and how the payments industry will evolve over the next decade.