Aite Group predicts spending on CRM solutions will grow at an annual rate of 8% to 10% through 2020 to reach US$1.1 billion.
Boston, May 31, 2017 — Aite Group’s latest report, Next-Era Wealth Management CRM: Technologies to Acquire and Engage, focuses on the key wealth management trends, pain points, and investment drivers around customer relationship management (CRM) projects at financial institutions. In the past couple years, CRM solutions have been in high demand as new regulatory pressures have required firms to transparently provide the best service to clients. Furthermore, firms are using CRM solutions as advisor dashboards and central hubs that tightly integrate with other systems, and firms have plenty of CRM technology solutions to choose from in this crowded marketplace.
“CRM technology is more than ever at center stage across all types of wealth management firms,” says Aite Group senior analyst Isabella Fonseca. “CRM will become the center hub for advisor access to all customer information as well as a client portal for online collaboration and access to key decision-making investment information,” she says.
This report looks at the next era of wealth management CRM by profiling 15 of the most important North American CRM vendors that provide core CRM software and wealth management-specific CRM solutions (Backstop Solutions, Ebix, GoldMine, Grendel, Infor CRM, Junxure, Maximizer, Microsoft, NexJ, Pegasystems, Redtail Technology, Salesforce, Satuit, Unapen, and Wealthbox). It is based on Aite Group interviews with major firms in the wealth management space and with technology vendors in the U.S. market between December 2016 and March 2017.
About Aite Group:
Aite Group is a global research and advisory firm delivering comprehensive, actionable advice on business, technology, and regulatory issues and their impact on the financial services industry. With expertise in banking, payments, insurance, wealth management, and the capital markets, we guide financial institutions, technology providers, and consulting firms worldwide. We partner with our clients, revealing their blind spots and delivering insights to make their businesses smarter and stronger. Visit us on the web and connect with us on Twitter and LinkedIn.