Boston, December 9, 2015 – From digital banking and shopping to social media and person-to-person payments, the Internet has fostered new levels of convenience and utility, transforming Canadians’ day-to-day lives. It has also engendered new challenges for banks; disintermediation is one threat, and data security another. Despite the risks, does the digital age offer banks opportunities to capitalize on their strengths?
This report addresses Canadian consumers’ attitudes regarding data security and data privacy as well as their willingness to bank with nonbanks. It is based on a 2015 Aite Group survey of 1,246 Canadian online banking consumers in a research effort sponsored by Capco. It is also part of a series on Canadian consumers—find the accompanying report here.
This 19-page Impact Note contains 13 figures and four tables. Clients of Aite Group’s Retail Banking & Payments service can download this report.