Boston, August 13, 2015 – The war against financial crimes is being waged on many fronts—the Internet, mobile, contact centers, ATMs, points of sale, and back offices. Only with effective weapons can any financial institution hope to win key battles, let alone the war. Case management solutions, one key way to achieve a complete view of customer activity and detect cross-channel fraud, are one of the most important tools in the good guys’ arsenals. But while many solution providers offer case management products, not all are created equal.
This report is based on interviews with financial institution executives during 2015 and evaluates the following vendors of enterprise case management technology: Argo, BAE Systems, Bottomline Technologies, CustomerXPs, Fico, Fiserv, Jack Henry, LexisNexis Risk Solutions, Nice Actimize, Pegasystems, and Tonbeller. It is the third in a three-part series; the first report is available here, and the second can be found here.
This 52-page Impact Report contains seven figures and 22 tables. Clients of Aite Group’s Wholesale Banking & Payments or Retail Banking & Payments services can download this report.