Boston, September 6, 2017 – While transforming commercial banks to deliver the type of experience their customers expect can be an extremely costly endeavor with a challenging return on investment, successfully doing so promises to be a win-win scenario for both banks and their customers. What do bankers consider to be the ideal experience they strive to offer to their large corporate, middle-market, and small-business customers, and what are the key challenges they are facing in their attempt to do so?
This Impact Report analyzes key current and planned bank user experience initiatives and the ways in which technology will be leveraged to achieve these goals. Co-sponsored by Aite Group and Finastra, it is based primarily on 34 detailed phone interviews Aite Group conducted with bank executives at large and midsize banks around the globe in June and July 2017.
This 34-page Impact Report contains 13 figures and one table. Clients of Aite Group's Wholesale Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.