Boston, May 31, 2016 – As U.S. agents grow their books of business, they grapple with increasing policyholder demands for more robust service levels, and while insurance agents are eager to deliver this, it is not always economical to do so for every policyholder. How can agencies balance their policyholders’ needs and their own economic considerations without alienating some policyholders?
This research examines what options are available to agents to alleviate their service burden and what factors are driving them to pursue these options. It is based on Aite Group interviews conducted with industry leaders and technology vendors between March 2016 and May 2016.
This 26-page Impact Note contains one figure and six tables. Clients of Aite Group’s P&C Insurance service can download this report.
This report mentions The Big “I”, The Hartford, Nationwide, Patra, ReSource Pro, and Vantage Agora.