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A New Report from Aite Group |
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Boston, MA, April 28, 2008
– - A new report from Aite Group, LLC reviews consumer adoption trends for key online and mobile banking services over the next two years. It reveals that large U.S. financial
institutions expect mobile bill payment, expedited bill payment and online personal finance management tools to be the fastest growing electronic banking services.
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Based on a survey of 23 of the top 80 U.S. financial
institutions conducted in the first quarter of 2008, the report shows growing demand among customers
for electronic banking services. Demand for services - such as alerts, online personal finance
management tools, the ability to pay bills using a credit or debit card through the bank consolidator
service, mobile banking and bill presentment - is expected to grow in the next two years. For
instance, mobile banking adoption is expected to increase to 13% in 2009, compared to 4% in 2007.
"While the overall picture is bright for electronic banking services, important
disparities persist among large financial institutions," says
Gwenn Bézard,
research director with Aite Group and co-author of this report. "For instance, the majority of financial
institutions have sub-average adoption levels in bill pay. As new electronic services up the ante in the race
to win and retain customers, not falling behind in terms of basic adoption remains more critical than ever."
This 21-page Impact Report contains 17 figures. Clients of Aite Group's Retail Banking service can
download the report by clicking on the icon to the
right. 
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Related Aite Group Research:
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To purchase this report or
for additional information,
please contact:
Aite Group Sales
Tel: +1.617.338.6050
sales@aitegroup.com |
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