Boston, MA, Boston, MA, July 15, 2009
– A new report from Aite Group, LLC presents three different opportunities that the merchant acquiring industry, along with card networks and card issuers, can capitalize on:
- Capturing wallet share from other payments types,
- Increasing merchant satisfaction, and
- Looking at opportunities from terminal sales and banking-product cross-selling.
While ISOs and acquirers face a decline in the volume of transactions processed due to reduced consumer spending, opportunities do
exist in merchant acquiring. In particular, ISOs and acquirers need to increase wallet share, change merchants' behavior at the POS, and better engage existing merchants in order to increase their satisfaction level.
"Even in the toughest times, opportunities exist for those willing to put in the effort," says Adil Moussa, analyst with Aite Group and author of
this report. "By addressing certain aspects of the merchant acquiring business, ISOs and agents will be able to improve their relationships with merchants, and thus, their bottom line."
This 32-page Impact Report contains 23 figures. Clients of Aite Group's Retail Banking service can download the report by clicking on the icon to the right. 
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