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March 25, 2020 by Inci Kaya

The new coronavirus has imminent and profound implications for health plans, benefit providers, health systems, and financial institutions. These constituents require a rapid strategic response as they brace for a landscape that is different from anything forecasts have offered to date. A digital workplace, interoperability, customer-centricity, and fraud prevention are just a few of the factors that will play a part in such a strategic response.

March 23, 2020 by Susumu Suzuki

コロナウイルス蔓延にともない、米国ではカリフォルニア州やニューヨーク州などで外出禁止令が出されている。この急激なビジネス環境の変化に対し、アイテグループでは、金融機関が直面する課題や新たなチャンスをまとめた緊急レポートを発行した。ここでは、そこから4つの課題をご紹介する。
アイテ・グループ緊急レポート:COVID-19: Challenges and Opportunities in Financial Services
# 当レポートでは、上記以外の様々な課題やビジネス・チャンスも取上げている(レポートはどなたでもダウンロードいただけます)。
 

■ デジタライゼーションへの取組みが明暗を分ける
米国では「人と接する際は、最低6フィート(180cm)離れること(Social Distancing)」が奨励され、不要不急のビジネスは営業停止が要請される中、金融機関への来店客も激減している。これが長期化すれば、新規口座開設や各種手続きをデジタル環境だけで処理できるかどうかが、金融機関のレピュテーションに大きく影響する可能性がある。また、顧客との円滑なコミュニケーションが通常時以上に重要となる中、ビデオチャットなど非対面手段(使いこなし方などのソフト面も含めて)の活用にも注目が高まっている。

March 20, 2020 by Spencer Mindlin

Watching the markets and trying to navigate the volatility stemming from the COVID-19 pandemic can be gut-wrenching. Daily trading volume is breaking new records and has tripled since last month from about 6 billion shares to 18 billion shares. I wouldn’t want to tempt fate, but the U.S. markets, from an infrastructure and technology standpoint, are functioning without major issues. Market-makers have, in most cases, stepped up to provide the additional liquidity. Most systems have proven reliable in terms of redundancy and resiliency, and market fragmentation has not contributed to issues in any meaningful way.

March 12, 2020 by Samantha Chow

Unfortunately, right now our world, and I mean the entire world, is being put to the test. People are being quarantined, working diligently to stay healthy and protect their families. Streets are empty in an attempt to contain the serious virus that causes COVID-19, and yet the world still goes on around us. It has to, right?