Blogs by Jay Sarzen

November 5, 2020

On September 24th, 2020, Aite Group hosted P&C insurance industry experts in a webinar roundtable titled “Digital Claims Processing Gains Momentum: Are You on Board?” The panelists were Ernie Bray, CEO of AutoClaims Direct (ACD); Jason Verlen, senior vice president of product management at CCC Information Services Inc.; Bob Skerrett, insurance division CEO of Insurance & Mobility Solutions (IMS); and Josh Thompson, State Auto Insurance vice president of auto and property claims.

June 2, 2020

I recently had the pleasure and the privilege of participating in Insurity’s Connected 2020 virtual conference. This conference was originally supposed to have taken place live in Dallas in late April, but the COVID-19 pandemic forced a change in plans. While the conference location and content delivery method shifted, the core mission of providing useful information for attendees remained the same.

April 28, 2020

Litigation over business insurance claim denial is the proverbial 800-pound gorilla that carriers must address. As of this writing, lawsuits are beginning to proliferate (as Aite Group predicted in COVID-19: Challenges and Opportunities in Financial Services), and most of these lawsuits are centered on the policy limits or exclusions related to business interruption.

April 23, 2019

For the most part, insurance carriers haven’t really viewed the claims process in a positive light, as it is complex (especially with a multiparty property and casualty claim), tedious (lots of data and fact gathering), and filled with suspicion (carriers thinking that policyholders could be trying to defraud them and policyholders thinking that carriers could be trying to pay less than what they are entitled to). Because of these factors, carriers have often viewed the claims process as more of a necessary evil than an opportunity to deliver a better experience to policyholders.

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