Blogs by Jay Sarzen

June 2, 2020

I recently had the pleasure and the privilege of participating in Insurity’s Connected 2020 virtual conference. This conference was originally supposed to have taken place live in Dallas in late April, but the COVID-19 pandemic forced a change in plans. While the conference location and content delivery method shifted, the core mission of providing useful information for attendees remained the same.

April 28, 2020

Litigation over business insurance claim denial is the proverbial 800-pound gorilla that carriers must address. As of this writing, lawsuits are beginning to proliferate (as Aite Group predicted in COVID-19: Challenges and Opportunities in Financial Services), and most of these lawsuits are centered on the policy limits or exclusions related to business interruption.

April 23, 2019

For the most part, insurance carriers haven’t really viewed the claims process in a positive light, as it is complex (especially with a multiparty property and casualty claim), tedious (lots of data and fact gathering), and filled with suspicion (carriers thinking that policyholders could be trying to defraud them and policyholders thinking that carriers could be trying to pay less than what they are entitled to). Because of these factors, carriers have often viewed the claims process as more of a necessary evil than an opportunity to deliver a better experience to policyholders.

March 5, 2019

As insurance industry carriers, vendors, and assorted observers descended upon Toronto last week for Insurance-Canada’s Technology Conference (ICTC), several questions emerged about the readiness of Canadian insurance carriers to embrace innovations such as Software-as-a-Service/cloud, artificial intelligence (AI), blockchain, and robotic process automation.