You are here

Blogs by Kevin Morrison

September 20, 2017

Last week’s Finovate event in NYC offered up a great mix of innovation across many areas of financial services with an added bonus for 2017. For those who have had the opportunity to attend, the initial format has not changed from the last few years; however, the event was expanded to four days this year and included multiple presentations on the use of artificial intelligence (AI) in retail banks, regulatory updates from the Office of the Comptroller of the Currency, and financial products that meet the needs of the unbanked.

August 30, 2017

The Grand Canyon is an extraordinary place, but it is one of those wonders you have to witness in person. You can see pictures and videos of it or selfies of your friends standing on the rim, but you don’t get a full appreciation for its incredible beauty until you see it for yourself.

For those of us who have been in the banking industry over the last several years, the omnichannel customer experience is like that. Our peers talk about it, and we see endless presentations on the beauty of it. Unfortunately, I had yet to experience it … until yesterday.