Last week at InsureTech Connect in Las Vegas, Aite Group hosted our inaugural Fraud Roundtable and Networking event. In attendance were life and property and casualty (P&C) carriers that came together with a common purpose: to discuss application and claims fraud. Our intention was to spur active discussion about the human element of fraud, explore ways to identify it, and discuss strategies to prevent it. We focused on three main categories of fraud detection and prevention with our event sponsors and carrier panelists:
Fraud is an ever-present threat to insurance companies. Most estimates place the impact of fraud at 10% of premiums, and that leads to billions of dollars in losses every year. Every time we think we are starting to catch up to the latest fraud efforts, new schemes pop up to take advantage of our industry. The real problem is that most traditional fraud detection methods happen after the payment, which creates a “pay and chase” situation resulting in expensive recovery efforts.
New mobility options, such as on-demand scooters and bicycle-sharing operations, are popping up in cities all over the world. As these types of mobility options proliferate and use grows, accidents and injuries are sure to follow, resulting in property damage and liability claims. Unfortunately, the existing marketplace for this type of situation is murky at best.
Hurricane Florence will once again expose the challenges insurance carriers face with the National Flood Insurance Program. It is shaping up to be a major storm, likely causing damage and flooding throughout North and South Carolina. While my first thoughts go out to all of those affected by this storm, we will soon begin focusing on the recovery efforts. Once again, the insurance industry will be called upon to help assess and cover the damage caused by this storm.