Blogs by David Shipper

August 4, 2020

Someone who only looks at large tech organizations and challenger banks may believe it is simple to launch a digital-first card program. Unfortunately, at least for those managing a legacy card program, it can be more difficult to upgrade an existing program to become digital than it is to launch a new program. Still, legacy card issuers are backed into a corner and have no choice but to innovate and compete against large issuers and new market entrants. Below are some of the hurdles and concerns for issuers to overcome:

April 1, 2020

As COVID-19 fears spread, cardholders may choose to cancel a trip purchased with their credit card. Many airlines, car rental companies, event organizers, and hotels will be understanding, considering the current pandemic. However, cancellation and return policies are not consistent from one company to the next, and some companies may be hesitant to give up that revenue, since it is unclear when travel will return to normal. Because of this, there is no guarantee a cardholder will receive a refund if they cancel a reservation.