According to the Small Business Administration, the value of small-business loans outstanding in the United States is about US$600 billion. This large number, coupled with small businesses’ growing need for credit to start and run their businesses, makes this space an attractive one not only for financial institutions but also for the growing number of alternative lenders popping up and posing a threat to traditional ways of evaluating and originating credit.
It is no secret that banks struggle to effectively serve small businesses. Internal battles to serve these clients have existed within financial institutions for quite a while: battles between commercial banking teams claiming to offer more of the functionality these customers need and the consumer teams promising greater solution ease of use. Unfortunately, in recent years, the size of the battlefield has grown. Banks are no longer just fighting internally and among themselves—a new set of players have set their sights on these customers, and their impact is growing.
Earlier today, Aite Group’s Christine Barry held a Twitterview with Yodlee Inc. about small-business banking requirements. If you didn’t get a chance to see our Twitterview as it was happening, you can read the interview transcript below or search Twitter for #smallbizbank. It would be great to get your answers to Yodlee’s questions or to see what you think about Christine’s responses.
Apple revolutionized the online experience with its iPad tablet and the launch of its App Store. Apple consumers can download all kinds of neat apps that do just about anything, and tech-savvy individuals can showcase their app creations to a wide audience -- at times, even for a profit. Bank technology tends to lag the online retail world, but it seems as though financial institution technology providers are beginning to catch up to the concept of the app store.
Christine Barry serves as research director for Aite Group's Wholesale Banking practice, focusing on the strategies and technology implementations of global banks of all sizes. Her recent research has addressed global cash management trends and technologies, capturing the valuable small-business customer, corporate mobile banking, the drivers of global core banking system replacement, remote deposit capture, and best practices for community banks and credit unions.