As a society we must look forward. Having failed to plan for a few decades now, we the people face a retirement crisis. Nothing is in place today to stop the disease from attacking our young.
TD Ameritrade launched a third tier in its client advice offering, giving investors access to a large array of model portfolios, advisors, and portfolio consultants to help construct investments that meet their goals. The new offering is called Personalized Portfolios and will give clients immediate access to a portfolio consultant who can construct highly tailored individual investments from more than 160 model portfolios. It appears that advisors can also substitute underlying investments or add individual securities to the portfolios to meet highly tailored client needs. This approaches the same type of investment construct as a separately managed account or SMA.
Artificial intelligence, blockchain, cloud deployment models, fintech, insurtech, regtech, robotic process automation, big data analytics, channel diversification, changing customer expectations, and an ever more detailed regulatory environment are all part of a growing list of dynamic forces transforming financial services. Each of these has the power to be disruptive on its own; combined, they guarantee change for financial services providers of all types. But these forces are not exclusive to banks and financial institutions. IT services and traditional business process outsourcing (BPO) providers are increasingly focusing on their own technology capabilities as a means of avoiding disintermediation and gaining share in a competitive field.
In this age of unending data breaches, it is not surprising that identity crimes are the biggest fraud challenges facing financial institutions (FIs). In early April alone, Saks, Lord & Taylor, and Panera Bread announced that they had data breaches that went on for months and leaked millions of records from their point-of-sale systems or websites. The faceless nature of the online and mobile channels makes authentication hard, but the massive amounts of data that have been breached in recent years combined with fraudsters’ use of phishing, social engineering, and malware make authentication much more difficult. FIs must use new techniques to ensure they know who they are dealing with in the online and mobile channels.
Next week will be my seventh time at the FinovateSpring event in Silicon Valley and the first one I’ll attend in the new four-day format. As always, I expect excellent industry networking and first-class demos of the latest technology solutions for financial services. But this year, there will be greater depth and discussion in the way of one-on-one “fireside” conversations and expert panels. Notably on Thursday, May 10th, a fintech-focused analyst expert panel will feature my fellow Aite Group retail banking analyst Tiffani Montez.