As I creep ever closer to my eighth work anniversary here at Aite Group, I’ve been in a somewhat reflective mood. What lessons have I learned from listening to eight years of vendor clients and prospects talking about their fintech friends and foes? What have I gleaned from hours of demos and feedback sessions with the vendors and consultants that service the capital markets?
Fraud is an ever-present threat to insurance companies. Most estimates place the impact of fraud at 10% of premiums, and that leads to billions of dollars in losses every year. Every time we think we are starting to catch up to the latest fraud efforts, new schemes pop up to take advantage of our industry. The real problem is that most traditional fraud detection methods happen after the payment, which creates a “pay and chase” situation resulting in expensive recovery efforts.
Unsecured personal loans are hot. Consumers like them because they have a simpler repayment structure than a credit card and are quicker to obtain than most other loan products. Noticing this demand, lenders (both banks and non-banks alike) are increasingly offering these loan products. Even lenders who have been focused traditionally on credit cards are now offering these closed-end installment products.
The insurance industry is awash with change, growth, and evolution. The catalysts are an increasingly consumer-driven market and insurance carriers’ need to improve profitability. The insurtech community is evolving in parallel with the industry in its aim to support this new, unchartered journey. You can’t turn your back lest you miss hearing about a new startup solution’s changes or successes. It isn’t enough to keep your eye on the new shiny stuff that comes out; you have to watch the evolution of each startup, as odds are all carriers will have a need at some point. Making it even more challenging to pick the winners, mature solution providers are evolving and partnering with insurtech companies to create even better solutions.
As a healthcare analyst, a health plan member, and occasionally a patient, I wear multiple hats. So part out of professional curiosity and part for personal interest, I probed around a number of health plans and their benefits administrators in the industry to see for myself what their member experience was like, beyond their marketing page. What I uncovered fell short of what I was hoping to find.