When people ask me what I do, the response I typically get is, “Wow, but life insurance is a pretty boring industry!” While it has always excited me, my friends just don’t get it. So why is this industry so darn exciting to me? This is an industry full of change—especially over the 20 years I have been involved in it. Consumers have changed, getting both older and younger at the same time. The economy has changed, going up and down, and having more impact on some than on others. Needs have changed as we have moved into a more digital and customer-centric era. There are so many changes that have occurred over the past 20 years, why would the life insurance industry be considered anything but exciting as we decide daily how to change with the world around us?
As we get ready to turn the calendar page to 2017, the Aite Group Retail Banking & Payments analysts took a look back on the big events in the industry in 2016. Many of these promise to have ripple effects into 2017 and beyond.
Financial institutions (FIs) continue to place a greater emphasis on enabling new account-opening growth through online and mobile channels, and expand their product offering to foster financial inclusion and growth. In my recently published study New DDA Strategies: Balancing Risk and Regulators, over 40% of FIs in every category with the exception of the largest FIs already offer some type of second chance account. While only 17% of the largest FIs currently offer second chance accounts, another 17% are planning to do so and 50% are evaluating whether to do so.
A couple weeks ago at Money 20/20, my co-presenter (Brian Byrne from EMVCo) demoed the new-and-improved version of 3-D Secure (3DS) to a packed house of payment industry professionals. There’s been a renewed industry interest in 3DS leading up to this launch—I’ve received more inquiries from clients about 3DS in the past six months than I have in my entire six years at Aite Group. So the big question is, will we see a big incremental adoption of 3DS 2.0?