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ANALYST VIEWS

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E.g., 2020-07-05
E.g., 2020-07-05
April 15, 2020
As an analyst at Aite Group, I frequently speak to business and technology leaders at capital markets firms to understand business strategy, the role that technology plays in that strategy, and the common challenges when striving for success. One of the talking points often brought up during my interviews is how far along the firm is on its “digital transformation journey,” a nebulous term to...
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April 13, 2020
The challenge of getting all that Paycheck Protection Program (PPP) money out to businesses is the inverse of what’s going on with the pandemic itself. At the same time that the U.S. is trying to avoid a spike in demand for its healthcare infrastructure, it is actually invoking for its small-and-midsize-business (SMB) lending infrastructure a 100-year storm in lending demand. Unsurprisingly, the...
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April 9, 2020
In a matter of weeks, the COVID-19 pandemic has triggered a massive mobility shift that has forced many auto insurers to reevaluate policy pricing and exposure, leading to premium refunds, discounts, and payment deferrals. While these actions by Allstate, American Family, GEICO, Liberty Mutual, Farmers, and others are to be lauded given the circumstances, this is expensive for the carrier and...
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April 8, 2020
The president of the United States signed the Coronavirus Aid, Relief, and Economic Security (CARES) Act on March 27, 2020. The legislation includes provisions for advanced tax credits to Americans that meet certain eligibility criteria. While the IRS will be responsible for disbursing the tax credits as economic impact payments to qualified recipients, there are some gray areas surrounding the...
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April 6, 2020
I use Zoom video conferencing and will continue to use it despite the negative press reporting. Here's the situation. Zoom was a niche application a few short months ago, and it was never designed for today’s 200 million concurrent users. There were some amateurish flaws in the code, but there wasn't enough scrutiny to make a difference. Then we saw a huge spike in popularity, and suddenly...
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April 1, 2020
As COVID-19 fears spread, cardholders may choose to cancel a trip purchased with their credit card. Many airlines, car rental companies, event organizers, and hotels will be understanding, considering the current pandemic. However, cancellation and return policies are not consistent from one company to the next, and some companies may be hesitant to give up that revenue, since it is unclear when...
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April 1, 2020
The current situation with COVID-19 is unprecedented, and the impact it is having on our economy and our way of life is greater than most could have imagined a few weeks ago. Every industry worldwide is hit by these events, and the time to come together and act is now. The initial wave of affected businesses includes many small businesses that cannot afford to be closed for long and will be...
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March 25, 2020
The new coronavirus has imminent and profound implications for health plans, benefit providers, health systems, and financial institutions. These constituents require a rapid strategic response as they brace for a landscape that is different from anything forecasts have offered to date. A digital workplace, interoperability, customer-centricity, and fraud prevention are just a few of the factors...
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March 23, 2020
コロナウイルス蔓延にともない、米国ではカリフォルニア州やニューヨーク州などで外出禁止令が出されている。この急激なビジネス環境の変化に対し、アイテグループでは、金融機関が直面する課題や新たなチャンスをまとめた緊急レポートを発行した。ここでは、そこから4つの課題をご紹介する。 デジタライゼーションへの取組みが明暗を分ける 米国では「人と接する際は、最低6フィート(180cm)離れること(Social Distancing)」が奨励され、不要不急のビジネスは営業停止が要請される中、金融機関への来店客も激減している。これが長期化すれば、新規口座開設や各種手続きをデジタル環境だけで処理できるかどうかが、金融機関のレピュテーションに大きく影響する可能性がある。また、顧客との円滑なコミュニケーションが通常時以上に重要となる中、ビデオチャットなど非対面手段(...
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March 20, 2020
Watching the markets and trying to navigate the volatility stemming from the COVID-19 pandemic can be gut-wrenching. Daily trading volume is breaking new records and has tripled since last month from about 6 billion shares to 18 billion shares. I wouldn’t want to tempt fate, but the U.S. markets, from an infrastructure and technology standpoint, are functioning without major issues. Market-makers...
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