ANALYST VIEWS

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ANALYST VIEWS

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E.g., 2020-06-30
E.g., 2020-06-30
May 26, 2020
Last week, I discussed the grand adventure that air travel has become, and that’s all well and good, but getting somewhere is only part of the challenge. Finding a place to stay is a necessary part of the trip, and we stayed in three different hotels as we meandered from Pittsburgh, PA to Alliance, OH to St. Louis, MO and then back to Charleston, SC.  Getting a hotel reservation is...
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May 19, 2020
Last weekend, my wife and I flew to Pittsburgh, PA from Charleston, SC to retrieve our daughter from college where she graduated on Saturday (with no ceremony). I’ve been traveling for business at least monthly pretty much my entire professional career. I am a “million miler” on Delta, as is my wife, so both of us have spent a lot of time in the air travel ecosystem. I confess that it was...
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May 13, 2020
On May 12, 2020, the Internal Revenue Service (IRS) announced it was relaxing the rules for dependent care FSAs. COVID-19’s forced closures of day cares, canceled after-school programs and spring break and summer camps, and the ensuing shift in families’ needs for dependent care made it critical for enrolled families to be able to change their dependent care contributions. Prior to this change,...
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April 28, 2020
Litigation over business insurance claim denial is the proverbial 800-pound gorilla that carriers must address. As of this writing, lawsuits are beginning to proliferate (as Aite Group predicted in COVID-19: Challenges and Opportunities in Financial Services), and most of these lawsuits are centered on the policy limits or exclusions related to business interruption. Most business insurance...
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April 22, 2020
As global investors observe the value of their retirement savings plummeting and as tens of millions face sudden unemployment, how should the retirement industry be supporting its customers through communications and other services, especially for investors who lack ongoing access to a financial advisor? For most of the roughly half of U.S. workers who have a retirement account, the primary...
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April 21, 2020
So Paycheck Protection Program (PPP) round one is over, and what a storm it was. Some things went well, others went badly. These are worth considering somewhat closely. After all, there is at least another US$250 billion coming down the legislative pipeline. We are going to be at this for at least a few more weeks, maybe even a few months, if COVID-19 spikes in late fall, as did the Spanish flu...
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April 15, 2020
As an analyst at Aite Group, I frequently speak to business and technology leaders at capital markets firms to understand business strategy, the role that technology plays in that strategy, and the common challenges when striving for success. One of the talking points often brought up during my interviews is how far along the firm is on its “digital transformation journey,” a nebulous term to...
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April 13, 2020
The challenge of getting all that Paycheck Protection Program (PPP) money out to businesses is the inverse of what’s going on with the pandemic itself. At the same time that the U.S. is trying to avoid a spike in demand for its healthcare infrastructure, it is actually invoking for its small-and-midsize-business (SMB) lending infrastructure a 100-year storm in lending demand. Unsurprisingly, the...
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April 9, 2020
In a matter of weeks, the COVID-19 pandemic has triggered a massive mobility shift that has forced many auto insurers to reevaluate policy pricing and exposure, leading to premium refunds, discounts, and payment deferrals. While these actions by Allstate, American Family, GEICO, Liberty Mutual, Farmers, and others are to be lauded given the circumstances, this is expensive for the carrier and...
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April 8, 2020
The president of the United States signed the Coronavirus Aid, Relief, and Economic Security (CARES) Act on March 27, 2020. The legislation includes provisions for advanced tax credits to Americans that meet certain eligibility criteria. While the IRS will be responsible for disbursing the tax credits as economic impact payments to qualified recipients, there are some gray areas surrounding the...
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