ANALYST VIEWS

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ANALYST VIEWS

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May 14, 2019
I love Zelle! In fact, I was one of Zelle’s earliest adopters in the days when it was clearXchange. In my opinion, being able to send payments to another person from my bank account using my mobile phone is the best invention since sliced bread and online banking (which eliminated the need to ever balance a checkbook again). Every time I need to pay someone, I try to use Zelle. And I really am a...
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April 24, 2019
At this year's RSAC, I sat down in 49 vendor briefings, each of which lasted 30 minutes, from Monday to Friday. So if you think, "Why should I believe Alissa when she tells me about the takeaways from this year's RSA?" Well ... in the memorable words of Bill Engvall, "Here's your sign." If the show floor at RSAC is in any way indicative of the overall trends we'll see in cybersecurity...
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Alissa Knight
April 23, 2019
For the most part, insurance carriers haven’t really viewed the claims process in a positive light, as it is complex (especially with a multiparty property and casualty claim), tedious (lots of data and fact gathering), and filled with suspicion (carriers thinking that policyholders could be trying to defraud them and policyholders thinking that carriers could be trying to pay less than what they...
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April 23, 2019
Security information and event management, or SIEM—once upon a time referred to as SEM (security event management), SIM (security information management), SIM/SEM, or (insert your preferred acronym here)—is a category of software that surfaced in the late '90s with Intellitactics (1996), netForensics (1999), Arcsight (2000), Q1 Labs (2001), LogRhythm (2003), and Splunk (2003). SIEM solutions...
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Alissa Knight
April 10, 2019
The insurance industry is finally making waves in the area of digital underwriting. It is refreshing to see some carriers step out of their comfort zones and go beyond just automating basic activities with rules engines and more advanced workflow tools. Most carriers are starting to use additional external third-party data to help support the automation process as well, reducing the operational...
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Samantha Chow
April 10, 2019
Merchant Risk Council’s (MRC’s) annual Vegas show has concluded; another highly successful trade show is over, but the benefits are ongoing. MRC Vegas 2018 was such a success, it didn’t seem the 2019 show would be able to compare, but it certainly did. The exhibit hall was packed with solution providers, both old and new. Some companies have been in the e-commerce space for decades, while...
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April 2, 2019
Over the past year, I have been reading article after article that gushes over the advantages of health savings account (HSA) investments. These articles are getting repackaged and reshared with growing frenzy. I worry that there is a serious dose of Kool Aid drinking going on. There is a major disconnect between the layperson’s reality and awareness of HSAs as a long-term investment vehicle and...
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March 20, 2019
The Healthcare Information and Management Systems Society (HIMSS) conference was a huge event that took place in the Orange County Convention Center in Orlando, Florida, with 44,000 participants staying across 90 hotels, visiting 1,200 exhibitors. As a first-timer, I took the seasoned participants’ suggestions for comfortable footwear and laced up my sneakers to traverse the expanse of hallways,...
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March 5, 2019
As insurance industry carriers, vendors, and assorted observers descended upon Toronto last week for Insurance-Canada’s Technology Conference (ICTC), several questions emerged about the readiness of Canadian insurance carriers to embrace innovations such as Software-as-a-Service/cloud, artificial intelligence (AI), blockchain, and robotic process automation. First and foremost, it is important...
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March 4, 2019
With one move, CMS declared price transparency as the new black: CMS rang in the new year with a ruling that mandates that hospitals provide patients with a current set of standard charges for all services they offer. This move provides patients with a digitally accessible menu of fees and prices for medical procedures and services. One factor that drove the CMS announcement was upset patients on...
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