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February 25, 2019
Have you ever, as a life insurance carrier, agency/agent, brokerage firm/broker, or technology vendor, gone onto Twitter or other social media and searched “life insurance + fraud”? It is amazing how many consumers are out there posting that life insurers have done them wrong or warning other consumers not to purchase a life insurance policy. The types of tweets that you find on Twitter...
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Samantha Chow
February 14, 2019
In recent years, application fraud has become a major problem for U.S. financial institutions (FIs). In 2017, Aite Group recognized application fraud as the second-greatest challenge FIs face in combatting fraud, trailing only account takeover fraud; this trend continues today. By 2020, application fraud losses related to demand deposit accounts (DDAs) are projected to exceed US$636 million, a...
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February 12, 2019
It was 2010 when John Kindervag, then an analyst with Forrester Research, first wrote about the idea of a zero-trust security framework in which the idea of a network edge or perimeter was no longer the front lines of the cyber battlefield for an organization. Instead of an organization implicitly trusting anything inside its perimeter as being “friendly fire,” nothing inside or outside the...
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Alissa Knight
February 12, 2019
In 2018, hospitals incurred US$42 billion in uncollected debt from patients, an estimated 6% of their revenue. This not only threatens their financial solvency but also signals a dire need for solutions that alleviate the scourge of revenue cycle management and collections. Help is on the way if revenue cycle executives look hard enough, as Aite Group estimates that US$14 billion of these...
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January 22, 2019
The increasingly complex regulatory environment, along with ongoing technological gains largely propelled by the new emerging industry of fintech, have transformed the very nature of financial fraud and given rise to a new breed of adversary more technologically advanced than in decades past. Over the past two decades, the chief risk officer (CRO) and chief information security officer (CISO)...
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Alissa Knight
January 22, 2019
At this time of year, everyone in accounting, investments, and securities departments who have to close out the end of the month, quarter, and year dread the long days and weekend work. It is a time of high stress for these employees—the pressure is so high, and the fear of making or finding a mistake and of not making the year-end numbers has everyone burned out before the New Year even gets...
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Samantha Chow
January 17, 2019
I just returned from the 2019 NRF (National Retail Federation) conference in New York. It’s a gathering of about 38,000 people at the Javits center, and if you’re at all interested in the things that make retail work, it’s where you need to be in January. Every type of business that supports retail is present and in force. Here are some of my observations from my few days in retail land:...
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January 16, 2019
New mobility options, such as on-demand scooters and bicycle-sharing operations, are popping up in cities all over the world. As these types of mobility options proliferate and use grows, accidents and injuries are sure to follow, resulting in property damage and liability claims. Unfortunately, the existing marketplace for this type of situation is murky at best. Will your existing auto...
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January 14, 2019
Anyone who has seen me on a panel about technology talent or innovation (or even seen me sitting in the audience when there’s a mic nearby) will know I have strong views on how and where the capital markets (and other areas of the financial services industry, I’m sure) are going wrong in trying to attract and retain tech staff. This is not about offering individuals the ability to wear a pair of...
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Virginie O'Shea
January 9, 2019
As the sun rises on 2019, it will also be shining on a new equities exchange application. The launch of Members Exchange (MEMX), founded by a consortium of nine financial services firms, was announced this week, and according to the press release, it will apply for U.S. Securities and Exchange Commission (SEC) approval in early 2019. Given the IEX exchange application approval and the public...
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