ANALYST VIEWS

INSIGHTS

ANALYST VIEWS

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E.g., 2021-02-28
E.g., 2021-02-28
December 17, 2020
For the second year in a row, Aite Group has partnered with TransUnion to conduct a comprehensive survey of the third-party debt collections industry. The industry was rocked this year by the sudden economic downturn and need to work remotely brought about by the COVID-19 pandemic. While some companies have done a brilliant job of pivoting to this “new normal” and are reporting strong results...
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December 2, 2020
Earned wage access (EWA) solutions enable workers to obtain some of the pay they’ve already earned before their regular payday. Companies such as DailyPay, PayActiv, and Even have offered these solutions for several years through partnerships with employers. These solutions can help consumers solve for financial shortfalls or ill-timed expenses without using high-cost credit or overdrawing a bank...
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November 6, 2019
The third-party debt collection industry—comprising collection agencies, business process outsourcers, debt buyers, and law firms collecting debt—is at a critical crossroads. Some collection firms are innovating to meet rising challenges while others are languishing and allowing their clients to view their services as a commodity. To understand the current state of the third-party collections...
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August 22, 2019
Unsecured personal loans are hot. Consumers like them because they have a simpler repayment structure than a credit card and are quicker to obtain than most other loan products. Noticing this demand, lenders (both banks and non-banks alike) are increasingly offering these loan products. Even lenders who have been focused traditionally on credit cards are now offering these closed-end installment...
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May 22, 2019
Consumer lenders are investing considerable resources to figure out how best to target prospective borrowers and provide them with the most efficient and enjoyable experience possible. To do this, these lenders reach consumers the moment they have a credit need with the right message, at the right time, and through the right communication channel. Once consumers become customers, the lender can...
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