Patient Portals: Patient ID Verification Trends in Healthcare

Sixty-four percent of patient portal vendors surveyed in a new Aite Group study say they still employ static knowledge-based authentication.

Boston, August 1, 2017 — Aite Group’s latest report, Patient Portals: Patient ID Verification Trends in Healthcare, looks at authentication and ID verification as it relates to patient portals (websites). Patient portals are becoming part of healthcare providers’ more consumer-centric strategy, as providers view portals as an avenue for consumers to engage with their providers, inform themselves of their medical benefits, and transact. Providers are realizing that a failure to properly engage users and secure their data can create negative clinical and financial consequences, including patients missing meaningful use incentives or providers not collecting payments.

“ID verification is the first patient portal touch point, and as the number of total patient accounts grows, portal vendors will need to scale their solutions accordingly to protect the user experience, adhere to compliance, and—not to be overlooked—prevent fraud,” says Aite Group senior analyst Michael Trilli. “ID verification is not an area for healthcare to lead but is rather an area for healthcare to follow consumer industry benchmarks, amid growing criminal intent, and to outsource to domain experts as part of a multi-threaded ID verification approach.” 

This Impact Note examines healthcare provider risks regarding ID verification processes tied to electronic health records and looks at current patient portal ID verification approaches. It explores ID verification products in use and plans for future products, and outlines leading vendors for portal vendors to consider. Finally, it identifies a series of best practices for healthcare providers, patient portal vendors, and ID verification vendors.

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About Aite Group:
Aite Group is a global research and advisory firm delivering comprehensive, actionable advice on business, technology, and regulatory issues and their impact on the financial services industry. With expertise in banking, payments, insurance, wealth management, and the capital markets, we guide financial institutions, technology providers, and consulting firms worldwide. We partner with our clients, revealing their blind spots and delivering insights to make their businesses smarter and stronger. Visit us on the web and connect with us on Twitter and LinkedIn.

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