London, 7 November 2017 – Worldwide, online payment fraud is increasing as criminals shift their focus from physical to online commerce after the global rollout of EMV to secure in-shop purchases. The financial industry has responded by introducing strong (multifactor) customer authentication methods for remote payments. But has tension between security and customer experience been aggravated by the rise of mobile commerce?
This report describes the methods available to balance risk management and customer experience in m-commerce. It has been produced by Aite Group in cooperation with Mobey Forum’s Expert Group on Strong Customer Authentication in M-commerce. The research is based on a survey held with 76 senior fraud and business-line executives at global financial institutions, payment networks, merchants, and fraud and authentication vendors.
This 43-page Impact Report contains 20 figures and five tables. Clients of Aite Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.
This report mentions Gemalto, Google, ING, Mastercard, Microsoft, NXP, PayPal, Samsung, Synaptics, Sony, and Visa.