Boston, September 17, 2015 – When it comes to evaluating their technology, 30% of commercial bank decision-makers rely on return on investment. But as banks increasingly use Software-as-a-Service and the cloud to avoid deployment costs, ROI—a metric that is most useful to evaluate an investment with significant upfront costs—might not always be the best metric. Could commercial banks fail to properly prioritize the technologies in which they want to invest as a result of limitations to their metrics?
This research examines the traditional metrics used to evaluate technology investments, finds them to be lacking under some circumstances, and introduces two new metrics sorely needed by technology decision-makers. It is based on the author’s extensive experience in examining and quantifying benefits from technology investments and Aite Group’s Q2 2014 global large-bank survey.
This 18-page Impact Note contains five figures and four tables. Clients of Aite Group’s Wholesale Banking & Payments service can download this report.