Boston, November 15, 2018 – The right to dispute a payment is a key reason consumers feel comfortable using payment cards, and to them the dispute process is straightforward. But for merchants and issuers, chargeback processes are messy, labor-intensive, and opaque. But can efforts to automate, streamline, and simplify chargebacks and representments, along with a number of initiatives around the globe, introduce fundamental shifts to issuer and merchant chargeback volume?
This report examines the trends shaping the global chargeback landscape, sizes current and future chargeback volume, and discusses the multiple technology solutions available. It is based on interviews that Aite Group conducted from February to October 2018 with 33 executives from card issuers, merchants, acquirers, card networks, and solution vendors.
This 27-page Impact Note contains seven figures and seven tables. Clients of Aite Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.