Boston, June 18, 2014 – Customers at retail outlets pay with cards millions of times each day, and it almost always works exactly the way it's supposed to, regardless of the location of the customer, the store, and the attendant banks. But for retailers, the complex and somewhat chaotic payments ecosystem is a backdrop for what they’re supposed to do—increase sales at the lowest possible cost. As retailers work to keep the lights on, what challenges do they face, what payments must they support, and how can providers better serve them?
Based on a Q1 and Q2 2013 Aite Group survey of 491 executives from small to midsize retailers, this research offers an overview of the payment processing ecosystem and examines retailer responses by retailer category and payment environment.
This 42-page Impact Report contains 45 figures and two tables. Clients of Aite Group's Retail Banking & Payments service can download this report.