London, 15 February 2018 – Payment management is becoming strategic for online merchants. Companies strive to provide the best possible payment experience to their customers in order to optimize customer satisfaction and convert customer visits into sales. How do best-in-class companies excel in payment management and use it as a competitive advantage?
This report analyzes how online merchant enterprises manage consumer payments in the digital economy. Aite Group interviewed 40 midsize to large companies around the globe with revenue from multiple sales channels (online and mobile) and in various industry verticals to better understand the strategic importance of payment management.
This 24-page Impact Report contains 13 figures and three tables. Clients of Aite Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.