Top 10 Trends in Retail Banking and Payments, 2013

Report Summary

Top 10 Trends in Retail Banking and Payments, 2013

Payments system innovation represents opportunity and potential for disintermediation in 2013.

Julie Conroy
Research Director

Boston, January 16, 2013 – A new report from Aite Group reveals the top 10 trends that will shape the retail banking industry in 2013.

Regulatory power will continue to have an increasing and costly impact on all aspects of the U.S. banking industry. Low interest rates have financial institutions scrambling to find other sources of revenue. Mobile payments will gradually increase their presence at the point of sale, bringing innovation and the potential for significant disruption to the payments ecosystem.

For 2013, then, Aite Group’s top 10 trends for retail banking are as follows:

     • The evolving point of sale
     • Interchange wars
     • Financial institutions embrace the cloud
     • The changing face of retail banking
     • Checking accounts—may they rest in peace
     • Monetizing the customer relationship
     • Regulators rule
     • Knowledge transfer becomes fun and games
     • Cores get a facelift
     • Payments revolution equals fraudsters’ opportunity

“Many in the financial services industry are quite happy to bid 2012 adieu,” says Julie Conroy, research director with Aite Group and co-author of this report. “While macroeconomic forces, which were such a wild card in 2012, appear to be on a path to stabilization, the winds of change remain active.”

This Impact Note contains 17 pages. Clients of Aite Group’s Retail Banking services can download the report.

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