Top 10 Trends in Retail Banking & Payments, 2019: Disruption Is the Norm

Report Summary

Top 10 Trends in Retail Banking & Payments, 2019: Disruption Is the Norm

Technology innovation, rapidly shifting consumer preferences, and regulation are driving the dynamism in 2019.

Julie Conroy
Research Director

Boston, January 3, 2019 – At the dawn of 2019, “disruption is the new normal” is an apt description for the geopolitical landscape as well as retail banking and payments. The new year will tell whether the current market uncertainty will lead to a decline in economic growth and how retail banking and payments opportunities will be affected. But one doesn’t need a crystal ball to predict that the industry will continue to change quickly. Online and mobile channel use continues to grow rapidly across the globe, consumers are increasingly aware of and demanding the ability to send and receive money in real time, and banks are working hard to expand their digital engagement strategies. And while criminals bring ever more sophisticated attacks to bear, financial services firms are leveraging advanced technology to protect their customers, data, and bottom line.

This is a 17-page Impact Note. Clients of Aite Group’s Fraud & AML service can download this report.

This report mentions Accenture, Amazon, Apiture, Avoka, BMG Money, Capgemini, DailyPay, Deloitte, DocuSign, Early Warning Services, Elavon, Employee Loan Solutions, Equifax, Experian, Facebook, Finastra, Finxact, First Data, FIS, Fiserv, FlexWage, Google, Interac, Jack Henry, Mambu, Mastercard, nCino, Onfido, PayActiv, PayPal, Payrailz, Roostify, Salesforce, Square, Stripe, Sunrise Bank, Temenos, The Clearing House, Thought Machine, Venmo, Visa, Vocalink, Wayfair, Worldpay, Zafin, and Zenmonics.

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