Top 10 Trends in Retail Banking & Payments, 2020: Transforming by Elevating the Customer Experience

Report Summary

Top 10 Trends in Retail Banking & Payments, 2020: Transforming by Elevating the Customer Experience

Commitment to customer experience is paramount and may be the biggest competitive advantage left.

David Albertazzi
Research Director

Boston, January 9, 2020 – The dawn of 2020 finds the retail banking and payments ecosystem in the midst of unprecedented transformation. Understanding consumers’ increasingly complex path to transact has become a challenging quest for many market participants. Consumers’ expectations for a greater customer experience, easier access to personal banking and payment information, and data-driven personalized advice and engagement are forcing all financial services companies to evaluate their current infrastructure, processes, and product offerings.

This is a 19-page Impact Report. Clients of Aite Group’s Retail Banking & Payments service can download this report.

This report mentions ACI Worldwide, Alibaba, Amazon, Apple, Bithumb, Dash, Discover, Etsy, Experian, Facebook, FICO, Finicity, FIS, Fiserv, ID Analytics, Mastercard, Nostrum, PPRO, Rakuten, Square, Stripe, The Clearing House, Venmo, Visa, and Vocalink.

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