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Top 10 Trends in Wholesale Banking & Payments, 2014: Addressing New Customer Needs

Top 10 Trends in Wholesale Banking & Payments, 2014: Addressing New Customer Needs

Plagued by legacy systems, corporate banking is going through a paradigm shift.

By Christine Barry, Wholesale Banking & Payments Team

Boston, January 14, 2014 – The role of the corporate treasurer has evolved over the last few years, yet most banks have been slow to alter their strategies and product offerings to meet treasury's new needs, leading to a gradual decline in customer satisfaction. Bank inertia is slowing industry evolution and creating opportunities for non-bank competitors. Banks recognize the need for change, however, and integration, automation, ease of use, access to information, and security will be common themes for banks during 2014 and beyond.

Aite Group reveals the top 10 trends that will shape the wholesale banking & payments industry in 2014:

  • Corporate treasurers go transparent
  • Banks improve the online customer experience
  • Mobile capabilities get shiny
  • Fraudsters descend on the mobile playground
  • Banks integrate payables and receivables into STP
  • SWIFT connects banks and corporations
  • Supply chain finance evolves
  • Payments transform
  • The small-business opportunity grows
  • Banks find themselves unprepared for risk-data aggregation

This Impact Note is 19 pages long. Clients of Aite Group's Wholesale Banking service can download this report.

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