Top 10 Trends in Wholesale Banking & Payments, 2018: The Customer Comes First

Report Summary

Top 10 Trends in Wholesale Banking & Payments, 2018: The Customer Comes First

Banks’ changes must go beyond the technical and encompass customer interaction, change management, and needed new skills.

Christine Barry
Research Director

Boston, January 4, 2018 – Business and corporate customers are more demanding than ever before while the role of the corporate treasurer continues to expand, creating new needs and expectations around the tools, data, and overall experience these individuals receive from their banks. Banks must not only re-evaluate their product offerings but also restructure their organizations, revamp their product development methodologies, and align their technology workflows with how their customers use their offerings.

This is a 19-page Impact Note. Clients of Aite Group’s Wholesale Banking & Payments service can download this report.

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