Jay Sarzen

Jay Sarzen

Senior Analyst

Areas of Expertise: Auto and Home, B2B Payments, Claims, Commercial Insurance, Consumer Payments, Data and Analytics, Digital Transformation, Insurance Fraud, Insurtech, Machine Learning and AI, Policy Administration Systems, Risk Management, Telematics, Underwriting

Jay Sarzen is a senior analyst with Aite Group’s P&C Insurance practice. He brings to Aite Group over 15 years of experience delivering strategic advice to a wide variety of clients, primarily in financial services.

Prior to joining Aite Group, Mr. Sarzen identified strategic growth opportunities for major insurance carriers, such as The Hartford and MassMutual, and for major financial services providers, such as State Street, through traditional strategic frameworks such as market analysis, competitive analysis, and value chain analysis. Prior to these roles, he honed his strategy skill set as a management consultant in BearingPoint’s Strategy, Process, & Transformation practice and served clients in industries that include software, chemicals, retail, consumer packaged goods, and financial services.

Since coming to Aite Group, Mr. Sarzen has focused his efforts on understanding innovation along the P&C insurance value chain by examining topics such as how new entrants are disrupting traditional distribution channels and how technology is altering underwriting and claims operations. Mr. Sarzen has been quoted extensively in industry publications such as IA Magazine, Insurance Journal, and Insurance Networking News as well as the S&P Global Markets group of publications. Additionally, Mr. Sarzen has appeared at numerous industry conferences and symposiums as a panelist, moderator, and presenter, including Dig In: The Digital Future of Insurance 2016 and Advisen’s 2017 Cyber Risk Insurance Conference.

Mr. Sarzen holds a B.A. in Political Science from Trinity College, where he graduated with honors, and an M.B.A. from the University of Notre Dame, with a dual concentration in Strategy and Management. He is a Six Sigma Green Belt, an avid squash player, and serves as an elected official on his town’s Board of Education.  


Tuesday, September 29, 2020 | 2 p.m. ET
In every industry, digital technologies have changed the way consumers connect and engage with businesses. The insurance industry is no exception. The rise of self-service and “always on” culture has changed everything, with companies like Amazon and Uber leading the charge. As a result, today’s...
Thursday, September 24, 2020 | 11 a.m. ET
The insurance industry’s transition to a digital claims process has accelerated, and it’s time to jump on board or get left behind. Customers expect a more streamlined process, and carriers must answer the call to build customer trust and control expenses. Touchless claims also provide an extra...

Analyst Views

June 2, 2020
I recently had the pleasure and the privilege of participating in Insurity’s Connected 2020 virtual conference. This conference was originally supposed to have taken place live in Dallas in late April, but the COVID-19 pandemic forced a change in plans. While the conference location and content delivery method shifted, the core mission of providing useful information for attendees remained the...
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April 28, 2020
Litigation over business insurance claim denial is the proverbial 800-pound gorilla that carriers must address. As of this writing, lawsuits are beginning to proliferate (as Aite Group predicted in COVID-19: Challenges and Opportunities in Financial Services), and most of these lawsuits are centered on the policy limits or exclusions related to business interruption. Most business insurance...
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