Building a more customer-centric banking experience

AI-driven technology has quickly become an integral part of our lives – from helping us find the best airfares to selecting the music we listen to. For today’s financial service providers, AI-driven conversational banking tools are driving renewed customer engagement and becoming a major part of how digitally savvy customers manage their day-to-day finances.

Register today for this live webinar and join Aite Group senior analyst Tiffani Montez and other AI and financial industry experts. We will discuss how artificially intelligent banking chatbots, combined with a best-in-class financial wellness experience, are empowering customers and helping financial service providers be more competitive and profitable in the age of customer-centric banking.

Don’t miss this opportunity to learn about the new wave of conversational banking and how financial service providers are changing the customer experience, moving from “transactions” to “interactions.”



February 12, 2019
Tuesday, February 12, 2019 | 2 p.m. ET

Tiffani Montez is a Retail Banking senior analyst at Aite Group covering digital channel interactions, marketing analytics, artificial intelligence, chatbots, and financial wellness.

Ms. Montez has deep experience in global financial services with more than 20 years of experience in strategic planning, strategic execution, and consumer experience design. She has the unique ability to not only build strategies but also provide the strategic guidelines for executing complex strategic plans to deliver results.