Combating False Declines Through Customer Engagement

Aite Group surveyed 1,095 U.S. consumers to better understand the impact of false declines on the customer experience. Based on quantitative consumer research, the report looks at the likelihood that false declines at the point of sale (POS) will prompt consumers to leave their financial institution (FI). In this webinar, Julie Conroy, Research Director for Aite Group along with Michael Thelander, Director of Product Marketing for iovation, will discuss the key findings from this report and explore what strategies financial institutions and retailers can take to reduce the incidence of false declines while improving their user's experience. 

Register here today for this exciting webinar!

June 14, 2017
Wednesday, June 14, 2017 at 1:00 PM ET

Julie Conroy is research director for Aite Group’s Fraud & AML practice and covers fraud, data security, anti-money laundering, and compliance issues.