Thursday, April 22, 2021 | 1:00 p.m. ET

Impacts of the COVID-19 Pandemic on Consumer Behavior: Will Changes Last?

2020 was a year unlike any other. The pandemic rattled most industries, and its profound impact on banking was no exception.

Americans have historically lagged behind most of the world in moving to EMV, adopting real-time payments, and becoming a digital-banking society. The pandemic forced many consumers to use new banking products, merchant accounts and payment channels for the first time due to closures.

Were consumers satisfied with these new experiences or will they revert to old behaviors at some point in the future?

Register now to join Aite Group’s senior analyst, Shirley Inscoe, and GIACT’s Brett Petersen, Executive Vice President, Sales and Client Relations, on Thursday, April 22 at 1 PM ET (12 PM CT) as they discuss:

  • New banking products used by consumers during pandemic;
  • New banking delivery channels used by consumers during pandemic;
  • Satisfaction levels with new products and channels used; and
  • Consumers’ familiarity with fraud scams.


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