New Ways Consumers Want to Pay

Today’s consumer can use up to 20 different ways to pay, but which will reduce frustration, late payments, and service calls? Join Aite Group research director Michael Trilli, senior analyst David Albertazzi, as well as well as experts from ACI and Visa as they delve into new consumer insights highlighting the top payments you must offer in 2019.

Register today to explore new consumer survey results and learn:

  • How you can appeal to consumers of all ages, from Gen Z to seniors
  • The impact of debit cards, real-time payments and text message payments on the consumer experience
  • New consumer preferences for alerts, self-servicing and resolving late bills



November 15, 2018
November 15, 2018 | 2 p.m. ET

David Albertazzi is the research director for Aite Group’s Retail Banking & Payments practice and focuses on retail bank channels and core banking technologies. He specializes in technology solutions used by banks and credit unions to support their mobile banking, online banking, branch, ATM, and call center channels, and he assesses the strategies and technology implementations of financial institutions of all sizes.

Michael Trilli is the research director for Aite Group's Insurance practice (encompassing P&C Insurance, Life Insurance, and Healthcare Insurance). He specializes in commercial and consumer healthcare payment innovation spanning providers, payers, and the employer benefits industries. He brings to Aite Group 15 years of experience in product management, strategic partnerships, market research, and business strategy in the financial services and payments industries.