Thursday, December 3, 2020 | 1 p.m. ET

Preventing fraud while improving CX

FI investments in digital customer experience have not been matched by investments in securing those channels. This is unwittingly creating vulnerabilities that are fueling the growth of financial crime. Join Aite Group senior analyst Trace Fooshée and Nuance chief fraud prevention officer Simon Marchand as they discuss trends in digital attacks and the move of FIs from poorly performing, high‑friction fraud controls to more accurate, less invasive approaches that span digital and voice engagement channels while allowing more personalized customer interactions. Nuance will provide everyone that registers with a complimentary copy of the Aite Group report “Market Trends in Digital Fraud Mitigation.”


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