Reinventing Contact Center Security with Passive Authentication

Three-Part On-Demand Webcast:
Reinventing Contact Center Security with
Passive Authentication

Contact centers typically authenticate customers by asking security questions. But are security questions really effective today? Are there better ways to authenticate callers?

In this three-part webcast series, authentication and fraud expert Shirley Inscoe from Aite Group and Mark Lazar from Verint® Systems discuss passive authentication for the contact center. Learn how an innovative passive authentication system using voice biometrics and other factors can work in the background of calls to verify customers and detect fraudsters with fewer security questions.

Register now to view this three-part on-demand webcast series:

  • Part 1: Challenges Facing Security Questions Today
  • Part 2: Passive Authentication Solution Using Voice Biometrics and Other Factors
  • Part 3: Demonstration of Passive Authentication System Verifying Callers

January 28, 2015

Shirley Inscoe is a senior analyst on Aite Group’s Fraud & AML practice, covering fraud and data security issues.

Ms. Inscoe brings to Aite Group 30 years of banking experience in enterprise fraud and payments issues. She has served as the chair of the BITS Fraud Reduction Steering Committee and the co-chair of Early Warning Services’ Advisory Committee, and has been a member of ABA’s Deposit Account Fraud and Payment Systems Committees.