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Tuesday, August 11, 2020 | 2 pm ET
Social distancing measures have made it critical for contact centers to find new ways to handle an unprecedented volume of inbound calls without disrupting the customer experience. Callers stressed by the pandemic are twice[1] as likely to have “difficult interactions” with call center agents,...
Wednesday, August 12, 2020 | 11 a.m. ET
In today's world, context is everything. For financial institutions, it is the exact information that can help attract new business and corporate customers, while strengthening existing relationships. Join Aite Group research director Christine Barry and iGTB as they explore how the state...
Thursday, August 27, 2020 | 1 p.m. ET
Learn the 3 key elements to prevent sophisticated bot attacks while delivering a frictionless customer experience. Bot attacks are becoming more frequent and sophisticated, targeting customer credentials, personal accounts, company data, account monetary value, and credit card information. Now,...
Wednesday, September 16, 2020 | 11 a.m. ET
Financially resilient customers are able to withstand and recover from temporary financial disruption or hardship. These resilient customers provide banks with higher lifetime value, greater loyalty, increased product adoption, and reduced delinquency and defaults. It then stands to reason that...
Wednesday, September 23, 2020 | 11 a.m. ET
Over the last decade, financial institutions have been focused on migrating consumers from the higher-cost physical distribution points (branches and call centers) to digital channels (online and mobile). While many consumers crown digital as their everyday banking channel, many FIs have struggled...
Thursday, September 24, 2020 | 11 a.m. ET
The insurance industry’s transition to a digital claims process has accelerated, and it’s time to jump on board or get left behind. Customers expect a more streamlined process, and carriers must answer the call to build customer trust and control expenses. Touchless claims also provide an extra...

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