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E.g., 2020-08-04
Thursday, August 6, 2020 | 1 p.m. ET
Criminals are rapidly evolving their tactics to imitate genuine customer behavior and evade detection. In the world today, circumstances have forced a noticeable acceleration of digital transformation programs within many financial services organizations...
Thursday, August 6, 2020 | 1:00 p.m. ET
Learn how to stop insurance fraud by identifying customer risk and reducing fraudulent claims in real-time. Insurance providers are under pressure to provide digital services, but many aren’t ready for sophisticated digital fraud. To stay profitable and to enable a smooth transition to...
Tuesday, August 11, 2020 | 2 pm ET
Social distancing measures have made it critical for contact centers to find new ways to handle an unprecedented volume of inbound calls without disrupting the customer experience. Callers stressed by the pandemic are twice[1] as likely to have “difficult interactions” with call center agents,...
Wednesday, August 12, 2020 | 11 a.m. ET
In today's world, context is everything. For financial institutions, it is the exact information that can help attract new business and corporate customers, while strengthening existing relationships. Join Aite Group research director Christine Barry and iGTB as they explore how the state...
Wednesday, September 16, 2020 | 11 a.m. ET
Financially resilient customers are able to withstand and recover from temporary financial disruption or hardship. These resilient customers provide banks with higher lifetime value, greater loyalty, increased product adoption, and reduced delinquency and defaults. It then stands to reason that...
Thursday, September 24, 2020 | 11 a.m. ET
The insurance industry’s transition to a digital claims process has accelerated, and it’s time to jump on board or get left behind. Customers expect a more streamlined process, and carriers must answer the call to build customer trust and control expenses. Touchless claims also provide an extra...

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